Waliner Refund Policy
Simple, Clear
and Transparent

Refund & Cancellation Policy

1. Purpose & Scope

• This Refund & Cancellation Policy (“Policy”) applies to all subscription services, payments, upgrades, renewals, and add-on services provided by Waliner.io (“Waliner”, “we”, “us”, or “our”) via the waliner.io platform or related interfaces.
• This Policy is to be read in conjunction with Waliner’s Terms & Conditions and Privacy Policy (as published).
• By subscribing, upgrading, or making payment, you (the “User” or “you”) accept this Policy.
  

2. Free Trial Period

• Waliner offers a 14-day free trial during which you may explore and test the product features.
• During the trial period, no payment is charged (unless you choose to upgrade early).
• If you do not upgrade before the trial ends, your account may revert to a limited/free version or be deactivated per Waliner’s policy.

3. Paid Subscriptions: No General Refunds

• Once you upgrade to a paid subscription, payments are generally non-refundable.
• There is no refund for the remainder of a billing period or for unused features once the subscription is active.
• This non-refundable rule applies to all subscription tiers, upgrades, and add-ons.
  

4. Exception: 48-Hour Refund Window (At Discretion)

• If you contact us within 48 hours of your initial payment or renewal, we may (at our sole discretion) offer a refund, especially in cases of:

• Refund requests made after the 48-hour window typically will not be considered.
  

5. Cancellation of Subscription / Renewal

• You may cancel auto-renewal of your subscription at any time via your account settings or by contacting support.
• Cancellation prevents future billing but does not entitle you to a refund for the current billing cycle.
• Your access to paid features will continue until the end of the current subscription term.
  

6. Service Failures, Downtime, or Platform Issues

7. Policy for WhatsApp Policy Violations & Bans

• If your WhatsApp number is banned or restricted due to violation of WhatsApp’s policies (spam, unsolicited messages, invalid documents, etc.), no refund will be issued in any case.
• You are solely responsible for complying with WhatsApp / messaging platform terms.
  

8. Refund Method & Processing Time

• If a refund is approved, it will be returned via the original payment method (credit card, payment gateway, etc.).
• Refunds will be processed within 5–10 business days following approval of your request.
• If any transaction fees or gateway costs are non-recoverable, Waliner may deduct them from the refund amount (with prior notice).
  

9. How to Request a Refund / Cancellation

To request a refund or cancellation:

Waliner may ask for additional information to validate your claim before approving the refund.

10. Exceptions & Discretion

Waliner reserves the right, at its sole discretion, to grant exceptions beyond this Policy in cases such as:

Such exceptions, if granted, will be final and binding.

11. Contact Us

If you have questions about this refund policy or your specific case, please reach out to our support team:
Email: info@waliner.io
Phone: +91 33 40705047
Address: S-129, B.P. Township, Patuli, Kolkata-700094

12. Amendments

Waliner may modify or update this Policy at any time.
The updated version will be posted on the waliner.io site and will supersede previous versions.
Your continued usage of the service after changes implies your acceptance.

13. Governing Law & Dispute Resolution

This Policy is governed by and construed in accordance with the laws of India (same as Waliner’s Terms & Conditions)
Disputes arising in relation to refunds or cancellations will be subject to the jurisdiction of Indian courts, as agreed in your Terms.